Our tips for exceptional work and change design

At Straton, we develop future-proof operations, services and operating models together with our customers. In the midst of the Covid-19 crisis, this requires a new kind of approach to project work. We compiled our best tips for planning and working on projects in these conditions.

 

1. Select and prioritize projects
What are the acute things on the to-do list and how to prepare for the time after the corona? If possible, now is a good time to prepare and develop activities for the post-emergency period. It is equally essential to choose what is chosen not to do. Opt-out streamlines decision-making and reduces the burden people experience.

 

2. Increase understanding of the direction of change
In cooperation with our customers, we analyze the changes and their direction holistically so that the development inputs are directed to the right things. Many of the methods of design research also work during this time. We analyze changes in the operating environment, changes in user operations and values, and the internal perspective of customers. In connection with users, together with Straton Insight, we study e.g. using a variety of digital tools to change people’s values, motivation, and behavior.

3. Plan for change
Together with our customers, we create visions for the future and new concepts using various methods of co-development. We choose the combination of digital tools that best serves the needs of the project. When we only work remotely, digital co-creation platforms create new active project workspaces. You can return to them at any time and in the space you can also plan to implement the vision together. We agreed on clear principles so that we know what happens to the observations and ideas made in the workspace, and by whom.

The transformation allows us to redefine why, how and what we do. Together, we can develop more sustainable and attractive solutions and ways.

4. Set aside time for meetings and discussion
Various remote meetings and doing all the project work remotely have in many respects also seemed to clarify the doing. Meetings have clear agendas, goals, times, and discussion structured, or at least address one thing at a time! Communication and encounters should be anticipated and time should be set aside for discussion. When there are fewer places to discuss, clarity and ensuring consensus are emphasized.

 

5. Create a new culture
Remote encounters are also new in nature – familiar work roles are mixed with other roles as the homes of co-workers and clients appear in the background and interaction with family members and pets is combined with conversations. These situations are places to connect and discuss on a new level, to communicate meanings, and to develop culture and new ways of working together with clients and co-workers.